12 March, hosted by China electronic Chamber of Commerce's national consumer electronics products, after-sales service work Conference and the third consumer electronics product after-sales service Forum held in Beijing, it was announced by customers and experts selected for the 2008 consumer electronics industry "after-sales service consumers satisfaction unit" and "top ten outstanding customer service" winner's list, the largest gas professional manufacturing enterprises--Guangdong million and group co., Ltd. was awarded "2008 year of small household electrical appliances industry service consumers satisfaction unit", small household electrical appliances industry with such honor was also supor, nine-two enterprises.
It is understood that, in recognition of the advanced, advanced enterprise and personal experience of after-sales service, set up after-sales service good typical, China electronic Chamber of commerce throughout the 2008 consumer electronics industry "after-sales service consumers satisfaction unit" and "top ten outstanding customer service award", this involves phone, flatscreen TV, digital, online games, wash IT, ice, air conditioners, small household electrical appliances, telecom operators, and so on nine major industry sectors. Hope through outstanding businesses and individuals can point to an area, to surface radiation global, industry "lead" effect, thereby promoting the healthy development of industries.
It is learnt that the million and the acquisition of this award, because the "after-sales service consumers satisfaction unit selection standards. Million and in accordance with the country "three packages" demands the establishment of its product after-sales service system, a specialized agency responsible for after-sales service, the establishment of a national 24 hour after-sale service hotline: 95105919, can easily and quickly meet the requirements of the consumers with regard to after-sales service; million and repair network layout is not only able to meet the needs of product sales, and on various outlets of effective management; at the same time, 000 and attaches great importance to the consumer's complaint, the complaints to make timely and effective treatment, ratio reaches 100%.
It is understood that million and group receives "meticulous worry-free" service concept, the national big or media-sized cities buy property established more than 40 service centers, also fixed throughout the set over 1500 shuoying, 2000 multiple special installation point, and fostering a high-quality professional services team, providing users with consulting, on-site installation, maintenance, and visitation and free maintenance and so on Omni-directional service. So far, million and the Group has nine consecutive years of "national high-quality service network".
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