Recently, our hotline continues to receive consumer complaints, reflect the appliance service in some problems. Reporters found that small appliance service quality complaint in particular, has become a serious problem.
Consumers feel the "slaughter"
"My family's electric heater is broken, look for after-sales service, maintenance, the other charged a fee of $ 120, also said to have given me offers. "Live in Park Road North, Mr. LEE, the first two days down cold, his electric heaters also failed, in order to keep warm, he promptly and manufacturers contacted after selling, home maintenance, the other to give him a piece of 120 billing receipt, also say to his concession 8 Yuan.
"This is the after-sales service, which is why black slaughter. "Mr. Lee said angrily, his electric heater is last winter before buying, still in warranty. In his and other representations, someone said he was going to charge a maintenance fee of $ 128, is taken into account under warranty, so that eliminates the cost of parts is $ 8. "I buy the Taiwan Power heater only spent $ 328, once maintenance has received so much money, this electric heater with all cozy. "Mr. Lee said angrily, after-sales service, do let him entirely.
After-sales service costs are
Finishing all hotline complaints, reporters found in all home appliances, after-sales service is really a social problem to be solved. In some of the complaints investigation interview, reporters were surprised to find that, whenever under warranty of after-sale maintenance, on-site services received the "chaos and transportation costs" are grounds for a maximum of two.
"This major and practitioners of quality management of the enterprise itself are closely related. "Provincial home appliances Association of Mr. Lee said, with the discovery of the times, people use the frequency of small household electrical appliances, electrical appliances market scale continues to grow, however, small household electrical appliances product quality practitioners will have more significant change. Therefore, it can cause some maintenance personnel on-site service, the collection of the so-called "door to door charges" and "traffic allowance".
"A charge, complaint, do not tolerate, and not to bother. "Mr. Lee said, in General, small household electrical appliances product has a sale of the" three guarantees "provisions under warranty of household electrical appliances, except in the policy of accessories, all of the services is not allowed to charge any fees. In addition, in the repair, if maintenance personnel not to repair, so that it is wrong, because maintenance documents is the maintenance records of most direct expression, without maintaining records, it is possible to escape the responsibility should be.
Businesses participating in lifetime warranty
Journalists in the interview, were pleasantly surprised to discover, in the face of small household electrical appliances industry after the existence of many issues, some small household appliance manufacturers have started to develop a new strategy, this strategy is the lifetime warranty for electrical appliances.
"We now are lifelong free warranty, if you have questions, don't hesitate to call on us. "A small appliance Xi'an Office of General Manager, said that with the development of the industry and market awareness, their manufacturers decided from now on the appliance lifetime warranty system, this policy will be their home appliances, to more people.
"This is a good news, this also shows small household electrical appliances industry related after-sales contradictions can be a fundamental solution. "Mr. Lee said, sure cost constraints, in General, small household electrical appliances industry after-sales service system has great limitation, in order to win some petty, some aftermarket maintenance personnel charge some costs, openly, manufacturers of businesses is turn a blind eye to eye. In this case, affect not only individual manufacturers business reputation, the entire household appliances industry reputation. Now, some merchants one can realize this, the industry's entire development will have a larger change. At the same time, you can be sure that the home appliance industry's lifelong post-sales warranty system, will become the industry to win the future market for a maximum of "power".
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