Recently, with 3 · 15 weiquanri approaches, many people just usual life and issues, call our hotline for consultation and reflection, mainly related to the building materials, communication, clothing, food, household five problems. To this end, we have consulted the public and commercial sector, problems solving, on these prominent case for publicity, remind consumers to brighten eyes. At the same time welcoming people in difficulties encountered these consumer disputes, doubt, just dial our 3 · 15 students'campaign hotline 83870000 consultation and reflection, we will present, in collaboration with multiple departments for public solutions for consumer troubles.
Building materials consumption
Recent public Ms. Liu in decoration material market spend $ 25 purchase 2125 package total 125 m² scar section wood Coverly, although renovated area less than 90 square meters, but the purchase of 125 square meters of material is not enough, after a survey found that each packet of callout 5 square meters of scar section wood each packet of little 0.5 square meters, total shortfall 12.5 square meters. On this operators said they were sold as a package, negotiated to no avail, Ms. Liu complained to industry and Commerce sub-Bureau licang. According to Ms. Liu, providing proof of purchases and commercial staff found that the operator is $ 17 per package price sold to consumers, the voucher is not annotated each packet on the number of square meters, coordinated operators agree to refund the purchase price and the shortage of goods giving 100% of compensation.
In addition, this reporter has learned that the family lives of Mr. Liu Li Cang recently to decorate the House, in a building materials market spend $ 5400 purchased a wood flooring, home to half the results found that the floor was a worm's eye, Mr. Liu went with merchants businesses even when the theory that free delivery of their insecticide, Mr. Liu laugh or cry.
Then Mr. Liu complained to the business sector, the ultimate in industrial and commercial staff of mediation, business to consumers a full refund, and bear the costs of removing the floor.
It is understood that Mr. Lee consumers and Commerce 12315 reflect yesterday, his last 3 April at the College Road, a body shop to purchase wood coatings, interior paint, 801 glue and other materials for decoration, shop-party commitment to environmental protection, material absolutely 8 day stay. Now for nearly 10 months, the indoor environment monitoring, 5 4 indicators. By binhe road, licang industrial and business mediation, shop party damages consumers to delay purchases, Li 08 losses, total cost of $ 7200.
Apparel consumer
This afternoon, Ms. Wang consumers to industry and Commerce sub-Bureau of licang, the morning her complaint in Xiangtan road a body shop spend 97 element purchased a pair of leather shoes, when its request invoicing, the salesperson said invoice is used up, she repeated insistence, a salesperson in the shoebox wrote "purchased a pair of shoes for $ 97, noon through invoice, plus invoice, the words" subsection. Ms. Wang at the appointed time at noon to fetch an invoice, a salesperson in the absence of the Manager, on the grounds of prevarication.
Business officers found that Ms. Wang purchased shoes and shoe box all have no name, address, trademarks, in the case of the "three" shoes, immediately on the shoe store checked, seizing the shop is not yet sold 32 double "no", ' treatment of leather shoes and to order the shopkeeper for Ms. Wang footwear and travel expenses total double $ 200. Business officer noted that the sale of goods on the invoice, the invoice should be by the merchant.
It is understood that the public Ms. sui to industry and Commerce sub-Bureau of licang, the complaint alleges, 23 February she specializes in College Road, a shoe store to spend $ 287 purchased a pair of shoes, wearing less than 1 day, shoes jewelry diamonds degumming, Wang picked diamonds will shoes to shop repair, do not want to wear to a 3-diamond jewelry, and jewelry again degumming diamond disappeared, 2, she again will return to shop repair shoes, shops with accessories are not covered under warranty, on the grounds of refusal after receiving the shoes, to no delay, on the grounds that the parts have not yet been fixed. Business officer made it clear that the jewelry in warranty, for shops, 30, is still not repaired shoes, consumers can choose to change or withdrawal of shoes.
Communication products
"New phone cards make a phone call to downtime, really deceptive!" recently Wang in roadside communications shop to buy a zero cost with $ 100 card calls the phone card, but I didn't expect to hit the second phone to prompt Deb, feel cheated by the shops, the business sector.
Business law-enforcement officer complaints immediately and consumers together to the cell phone shop Wang, the salesman said the card is a gift of $ 10 per month, divided into 10 calls presented through 100 calls, business personnel believed that shop party suspected misleading consumers, aims to give consumers the card more time to make a profit. Business-to-shop of criticism on the spot, order the parties to the consumer to shop for prepaid card. Business officers warned consumers to shop launched free, 0 card fees, and other activities, more analysis, look out into the consumer trap, causing economic loss.
Household consumption
Live song of licang Uncle wanted to get a big capacity of the refrigerator, on Sunday came to licang district of a large electrical appliances market, after comparison and service personnel, promising a new and on the spot payment of $ 1650, next day delivery on schedule. Can be found when you open the refrigerator, fridge walls slightly yellow scale mark, storage box with lettuce leaves, obviously not a new fridge, read the directions and discover the small capacity of the refrigerator, and buy models do not match. Then find the shopping centre, shopping centre, a variety of excuses, after taking the sample machine price refund 100, song, uncle did not agree that the business conduct complaints with fraudulent, to business and the binhe road.
In this respect, the Chamber of Commerce and industry and commerce, binhe road, law enforcement personnel to the shopping centre, shopping centre, the shipping charge that may occur when the shipping wrong, willing to take responsibility. Through conciliation, the Mall sent in his apology, replacement of a new refrigerator and compensation of $ 800.
Food consumption
Yesterday morning, Mr. Wang consumers to industry and Commerce sub-Bureau licang complained that he purchased on the market only crab, 8 4 kg 8 two, will go home with crab corner bungee solutions down to the Pan, feeling each crab's light weight.
Mr. Wang feels that the problem was that the bungee, bungee, this moment, Mr. Wang have startled, bungee's weight has two 8 foot, which is an average of only one or two crabs short scale.
He quickly went back for vendors selling theory, do not want to simply ignore the crab traders, and he replied "crabs are sold, like who is looking to go".
Mr. Wang anger but to industrial and commercial officer complaints, please seek help.
After you understand things, the Chamber of Commerce and industry personnel to the scene immediately, be ordered to refund the extra revenue for retailers to obtain money, and traders are punished.
What goods can be a lifetime warranty?
Recently, consumers have complained to me, Li said "a few years ago in a shopping centre to purchase a certain brand of suction hood, now broken, is holding a" lifetime warranty "the Mall retail ticket requires repair, was told that the product has been used life, unable to repair, so consumers will reflect this matter to the eight major Lake Chamber of Commerce and industry. Coincidentally lived Ningxia road, Mr. Zhang also encounter this sort of thing, many years ago bought a water dispenser, requires commitment by manufacturers, lifelong warranty also informed product over the period cannot be repaired. Problems for the public, and commercial officers warned consumers in shopping time commitment of thousands of manufacturers tell to avoid unnecessary losses.
According to the Chamber of Commerce and industry personnel, product life-long can use, because bad can repair, mend to normal use, the cycle of the commodity becomes permanent use commodity, you feel that credible? to say certain goods certainly lifetime use you do not believe, but swap sentence saying "why life-long warranty" consumers can trust na?
In fact the "lifetime warranty" commitment is very difficult to fulfil. Do not exclude manufacturers in this commitment is true, but in today's competitive market environment, on the one hand, the enterprise product upgrade and accelerating the pace of the same type of products not produced early on, so that he could give you repair? on the other hand, the market is highly competitive, and situation, the outcome is expected, some enterprises face out at any time, and was forced to withdraw from the market, the yard is not you who to repair and "lifetime warranty" does not mean that is free of charge.
Although these two cases of complaints through mediation for the appropriate handling, but consumers remind consumers when shopping on the commitment of thousands of manufacturers tell to avoid unnecessary losses.
"A two-station" community solutions to disputes
Urban convenience reported March 5 rising (Fang Hao Li) this year, Li Cang district, Qingdao City Consumer Association in coordination with the Central Government-led, in the area of villages, schools, communities and enterprises to establish a 100 more action and Consumer Association complaint station, 12315 contact station, from industry and commerce, justice, offices, committees, and other departments involved in the formation of the "Government-led, business promotion, popular participation, social interaction," consumer protection network.
In addition, "a two-station" also in the public in the unfolding consumers commonly used commodity security knowledge and the dissemination of knowledge, publicity rights, contact card, free phone, open the online complaints authority channels to enhance the acceptance and processing of consumer complaints, improve work efficiency, and practical relationship between the legitimate interests of consumers will be hot and difficult issues to resolve in the grass-roots level, Bud. According to statistics, so far a total of 73 receiving consumer complaints, Office of rate 100%, and shoddy case 11, confiscations 23 million.
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