Consumers have purchased a gas appliance co., Ltd. Guangzhou red, gas stove, which uses only 9 days, the products of FRP Panel has burst. For such unsafe products, the company's sales staff are known as the industry's products.
Not long ago, the Chinese quality reported complaint, Mr. Yang Fujian consumers at January 16, 2009 by buying gas co., Ltd. Guangzhou red, production of gas range, however, legitimate family happily celebrating 30 nights, this one is in the normal use of the gas stove glass panel broke burst, although this gas stove didn't give on-site family direct physical damage, but just bought a new stove use only 9 days occurs such quality issues, consumers on the safety of this product. Afterwards, consumers and merchants, manufacturers contact address product quality problems, but merchants, manufacturers talked tough consumer arrogance.
This complaint has received Mr. Yang complaints about this product, and Guangzhou Red Sun gas co., Ltd. for the contact, but the company after-sales personnel on consumer complaint questions amazing. A surname Zheng (tone) of the after-sales personnel said that gas stove glass panel currently States there is no standard, the company manufactured products are qualified products, glass panel burst is not a product quality problem, can only be described as a failure. The after-sales personnel also confidently declare that this product has caused this problem or is it a House, you go to find out, in this industry, what the product does not appear on this issue, our industry's products.
【 Tracking 】
According to the China quality news network aware, this issue by the China quality reported complaints office repeated coordination, consumer complaints of problems now just resolved. But the company says the whole burning stove industry pervasiveness of glass panel burst of issues of concern.
Subsequently, the China quality news media search found that in the last few years involves cooking of FRP Panel burst event frequently occurs. March 29, 2007 at the age of 67, Shenyang aunt Tung in the kitchen, she turns to the opposite of the cupboard with soy sauce, suddenly hear the shrill sound of glass breaking, Clapham, Dong Granny found is cooking the tempered glass panel burst, the Earth and all around working in some broken glass, she lucky escape. This accident has already suffering from hypertension and heart disease, and aunt Tung was extremely left a psychological trauma, the shadows; 2008 27 July morning, zhongnan Shouyi campus has been a teacher at home, cooking when he suddenly burst. The production of cooking-Hua di, electrical appliances, less than a year by the media 6-exposure its product explosion incident. And cooking Panel burst report, especially to intelligent network disclosure 2008 seven do not rely on the spectrum event exposure. This group reported that in June 2008, a consumer use of huadi gas range Panel suddenly burst. While huadi after-sales staff said improper use by consumers, are not due to cold and heat, causing a burst is not a quality problem.
In response to frequent cooking Panel bursts, the manufacturer of the "par" explosive rates appear to be reasonable, but careful analysis to shirk its responsibility to its own product problems making excuses. Because, for the use of such products by consumers, one only needs to buy a set of cooking is sufficient. However, once the product has burst, the user, its harm is 100%!
The crux of the problem, manufacturers how to treat the products of the "par" and "100%" of users? including the quality, integrity, social responsibility. Taking a step back, in cooking Panel has so many problems of today, also did not see one in the product dimension "careful burst" warning message. Some manufacturers say this is the industry norm, this language is more worthy of finding an industry product if there is such a problem, the general consumers ' safety how can guarantee?
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