Panasonic gas water heater has been discontinued maintenance staff too far refused on-site maintenance

Early this month, who lives in Jiading district of Mr. Zhang discovered that their own Panasonic water heater down. However, when he press maintenance card phone repair, is located in the urban area of the maintenance department was called off because of Jiading, Shanghai to provide on-site service. In view of the water heater is not convenient to disassemble, repair personnel and unwilling onsite, Mr. Zhang on this. Yesterday, the reporter was informed that the morning paper and Panasonic water heater service department contacts, Mr. Zhang home water heater has been fixed.

In 2005, he bought the Panasonic gas water heater. 1 February this year, the water heater suddenly fails, could not continue to use. Mr. Zhang find 2 Maintenance Department, they are unable to on-site maintenance. Zhang believes that despite their machine has been a warranty, but the maintenance department should provide after-sale service, their willingness to pay maintenance fees, the maintenance department was refused because of the distance to a distant site maintenance.

After receiving the reflection of Mr. Zhang, journalists and Panasonic's customer service hotline to contact has been made responsible for gas water heater service of Miss Wang explained that due to production line adjustments, the company is no longer producing gas water heater, the company originally in Jiading area is equipped with a repair, but because of the volume of atrophy and other reasons, there has also been rescinded. In view of the Jiading area away from the city some distance from, so he called 2 is located in the urban areas, the maintenance department requires on-site service, may be less willing to each other. In the end, the company maintenance personnel in coordination agreed with on-site repair.

Miss Wang said that although Panasonic has now been discontinued gas water heater, but the company remains committed to provide five years of service, if users encounter similar problems in the suburban counties, direct dial telephone, company maintenance or find a reseller, the company will be based on the actual situation, and the client consultation.