As consumers living standards and continuous improvement of science and technology, home appliances also has frequent replacement. In recent years, major home appliance stores sales rise year by year, country for home appliance warranty specifications are more and more clear, but the consumer to buy household appliances bought out single later, another fee--electrical appliances product installation materials, let consumers into a "chain".
Kitchen electrical appliances installation confronts the "comic"
Press survey was informed that many consumers reflect business in sales, business commitment free install, but did not explicitly informed the packing which parts are included in the consumer shopping habits in the past, think home installed can use, although it is late, but free installation to install the required material even screws are to charges, particularly the kitchen and bath products, this phenomenon is even more serious.
Case study: the only value $ material has 116 to charge 280, intends to purchase materials please post-sales installation, and installation artist rejected the "free install" so good not good, so that consumers can be difficult to understand. Users of a large electrical appliances, Mr. specializes in shopping malls to buy a water heater, businesses committed to install in the afternoon. In the afternoon after master on-site installation instructions to install the free, prior, but want to pay for the materials fee of $ 280. Mr. Duan to street store accounting master the required materials, found just $ 116, Mr. asks at the paragraph, installation artist refuses to install a u-turn and go.
Haier water heater sales staff told reporters that the water heater price are the "free installation" package. But then the wise, install the required materials would require additional payment? sales means "everything in the box is included in the price, but installed the additional material, such as hot and cold water pipes, frame, etc., will require additional payment for consumers." But in the household appliances sold farm, the reporter didn't find a water heater the materials also list price.
In another store, Sakura water heater store salespeople start similarly told reporters, "buy water heaters are free to install", but no active references to install the required materials. When pressed by reporters, the sales person said "installation of cold and hot water pipes in stainless steel, each $ 20, general installation requires two; you can also purchase, but our pipes you can enjoy a one-year warranty, and consumers to purchase the water pipe can not enjoy this service. ”
To reimburse the fees and installation is the industry's "hidden rules"
I understand that almost all brands of this phenomenon, in accordance with the manufacturer's customer service staff, manufacturers promised free install, the installation of water heater box within the material, do not incur the cost of materials and labor costs, while outside the box, it is necessary to collect materials, but also to the labor cost. The beauty of the water heater, for example, box, only the cigarette tube and a shower of standard, from installing a water heater the required material, very different.
According to industry insiders said the enterprise to reduce costs, often the job entrusted to third parties. Some third-party comparison of specifications, has its own staff and standards, but also many third party but further "transfers", find the "rabbit" to complete the installation task, since the interests of the driver, install the chef who want through various channels to earn more money, so it will have a high "materials", etc, which inevitably brings.
Many household appliance manufacturers have commitment to consumers free of charge, free installation of electrical equipment. However, the installation fee is free, but the installer was invent all sorts of additional charges, such as non-payment of money, not on an electrical appliance. Have consumers worry about Installer trick or treat, and forced to pay.
Experts said: under the Consumer Protection Act provides for the product sales process, merchants should clearly inform consumer product price, and whether to include the installation of material costs, work, etc. Otherwise, the consumer in respect of suspected fraud.
I visited the hypermarket, find it necessary to install appliances normally produced a "standard" installation materials, so that consumers are described on the purchase of time can clearly understand that in addition to the purchase of product costs, installation materials are also clear, although not in the pricing on some discrepancies, but at least not to consumers of having fallen into a trap. Here I also recommends that all major manufacturers are selling products in standard, as a one-time meeting ordinary users install the required components, in addition to installing the units on the review of the qualifications or to verify that give users a clear consumer list!
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